This is going to take a while to load everything into this thread. Present all the evidence in the way of texts, photos, video and first hand accounts. I'll get it all in here and posted as quick as I can and try to keep it reasonably organized.
You can look at my build thread, the last dozen or so pages here:
My Members Rides thread covers my initial spending spree on parts and the outline of my upgrade plans.
This is my experience with Marsh Tuning and Morfius Performance.
December 2014. I've been talking to Mark Merliss and Jamie Marsh of Marsh Tuning about hot-rodding my SE-R for the last few (several?) years. Finally decided on turbo and came into some spending cash.
I called Mark in December, we talked extensively about a reliable, OEM+, factory clean turbo system for my existing DE. GT2560R, gtir manifold, S15 injectors, etc. Everything installed correctly and professionally. Clean up any ugliness as you go. I spoke about test driving it for a couple of weeks, several hundred miles, before I arrived to pick it up.
Justin St. Pierre from Morfius Performance was brought on board by Mark as a "great mechanic" whom Mark would "trust to work on his own car." Morfius is based out of the same warehouse space with Jamie and Mark subletting (?) from Justin. So Mark organizes, interfaces with the client (me) and orders parts, Justin turns wrenches, and Jamie is to pick out a programmable ECU and tune the whole thing. Sounded like a great plan, my two good friends and a third guy working under their direction. Awesome.
Our budget discussion settled on 8 grand'ish or so. Not including any shipping (1.5K'ish including my Classic), an unexpected new VE motor, nor the 3K worth of parts that I would be shipping to Marsh. My shipping to include a Koyo R1977, S15 injectors, GTiR manifold, Forge Motorsports bling reseviours, 370z seats, an oil relocation and cooler kit, all the VDO gauges (from Chriscar) and center cluster. (Nor did these numbers include my new wheels, tires, and front and rear Sunny bumpers.) The numbers were left loose because they had not inspected and assessed my car, they could firm the numbers up when the car arrived.
March 16. Via text to Mark, the subject came up. Shawn: "I don't mind folks making money. I just want to be treated fairly and vice versa." "I want Marsh Tuning to be profitable. So you're still around to service my vehicle 5 years from now." About as plain as I can make it.
March 18. I ship my car to Mark, he received it on March 21, 2015. We had previously agreed upon Marsh Tuning and Morfius Performance having my car ready for the Convention. I was to fly in, pick up the car, drive it to the Convention in the caravan, then drive it home. That gives them the last 10-days of March, all of April, May, and half of June to transform my car. Mark assured me they could do this entire job in 2-weeks if they had to. Plenty of time.
April 13. Mark determines the DE motor has rod knock. We change plans to a VE with a GT2860R, everything else to remain the same. 250-300whp, ultra reliable, OEM+, fully sorted, professionally built. This the only time Mark asked for more money, a grand or so. IIRC, I added in another 100 bucks for lunch and gas money. Paypal, money sent a couple hours later. Wife said she was glad it happened in my friends shop so they could replace the motor for me.
I don't hear much from Mark for the rest of April and May. I don't contact him because I had a very scary heart attack in January. I was going to cardio rehab, running my farm, and was shaken to the core by the heart attack.
Good thing my buddies are working on my turbo car. It's gonna be awesome. Raise my spirits to see my friends and pick up my baby.
June 2. VE motor installed. I am quietly concerned about the time frame. How are they going to sort the car that quickly?
June 2. Gauges from Chris Scarpulla arrive at Marsh/Morfius. A bit behind, but still two weeks from the Convention.
June 5. Mark and I texting. Shawn: "Whatever is wrong with the air con, shimmy in wheel, please fix it all." Mark: "The air conditioner o-ring is bad in the high pressure line." Shawn: "Fix anything wrong. You know I'll pay you with a thank you. Put it all right."
June 9. Text from Mark. The motor pictured in the car. Mark: "I will have to take out but it's been in." One week until I fly in.
June 15. Leaving bank with thick wad of cash to pay the balance. Final grand total of 9k (3,800 to Morphius, 5,200 to Marsh Tuning). I did not even blink at the amount. I text Mark. Mention I still have not recieved an invoice or paperwork of any kind. Shawn: "How's it run? How was the dyno? Is everything sorted?" (*no reply*).
June 16. Arrived for pick-up and then on to the Convention. Car has had a "rough street tune." No dyno yet. No passenger seat in the car.
June 17. Still working on my car. No AC. No seat belt clasps (which are now P10 clasps). Dirty. Full of cut cable ties and wiring mess. We get the car onto the dyno. It makes 274whp, 250'ish (?) lb feet of torque. Stock ignition settings. 10 psi of boost. We also did about 5-minutes of street tuning as I drove up and back down the road for 6-blocks in the industrial park.
June 18. Paid Mark and Morfius in full (my mistake, but I'm dealing with my good buddies and there's no way on earth they'd fuck me over). Mark has had me as a house guest. I've known these guys for several years, online for over a decade, we go to Conventions together. I'm working with friends to build my ultimate SE-R. Trusting these dudes to do it right is why I shipped the damn car 1,900 miles to get it turbo'd.
Drove down to the Convention. No AC, they never got it working even with Justin pulling an "all nighter" and working on my car in a sleepless, last minute frenzy. No USB port. No built-in radar detector cabling. High initial idle. Stuttering on deceleration. Filthy car in and out. But it's turbo and I can see the greatness under the unfinished and unrefined hot mess I'm driving. I arrive at the Hotel with a sweat-bib down to my belly button.
June 19, 20, 21. The Convention does not go well.
I am dodging a thousand questions about my car. Put on a happy face in public. I had a healthy budget, trusted these guys, and they're running around like chickens with their heads cut off. Not finished, let alone sorted and tested. Mark coming to me to tell me how upset he is about the whole thing, he's a nervous wreck. How he'll do anything, whatever it takes to get it fixed. He and Randy under my hood in the parking lot. Mark recharges the Ac system, and discovers the low pressure line was left too close to the exhaust manifold. No AC for you. Crappy tune. No QC or shake-down time, which was emphasized, over and over, because I am not a mechanical guy. I don't like breakdowns. I build my cars OEM+ and demand OEM reliability out of my modifications. I report to Mark that the water temp is too low. Never ever goes above 180 degrees. It's blazing hot outside, I get stuck in traffic, with a turbo car, and 180 degrees (!) on my new gauge. On the freeway it runs at 110 degrees. Who knows what else is going to fall off the car, not work properly, or quit working in the next hundred miles?
Jamie and I are supposed to "street tune" the car at the Convention. It never happens. I'm around. I have a cell phone. Hello?
Randy Cresci is helping the guys with my car at both the shop and the Convention. He quietly identifies himself as a part owner in Marsh Tuning. Tells me he cannot be in the shop much, but has money in the company. He's appalled at my car and will take an active role in sortig it out. He'll do some QC before I see it again. He's not happy about all the details they missed, nor the timeframe, or un-finished product. OK. Sounds great to me. Thank you Randy my friend for having my back. I appreciate it.
Mark comes up with a plan to "fix it" that will cost Marsh Tuning/Morfius a couple thousand bucks. "Anything to make it right..." I counter with a fix it plan that will cost them $800.00. These are my friends. I'm upset that they might lose some money on my job. M/M flies me home from the Convention. I fly back up to pick up my car in a month or two on M/M's dime. I drive home as I would have from the Convention. Boom. Two one-way plane tickets. Done. Problem solved.
Mark, Jamie and Shawn, unbeknownst to each other all leave the Convention early on Sunday. Missed the picnic.
June 22. I send a text to Randy listing my concerns.....paste texts.... 7-items. Re-assurance. QC by Randy.
July 29. Mark texts. Car is "done." 1800 idle is "normal." Stuttering is pilot error. No USB port. No paperwork.
July 31. Texts with Randy to be posted....
Aug 7. Texts that firm up travel plans. Chris and Shawn to fly up in 3-weeks.
Aug 31. Chris and Shawn pick up the car at the airport in CT. Chris drives, Shawn has gout. Chris spots issues in airport parking lot. Doesn't want to hurt Shawn's feelings. We stop the first night at Cody Ace's place. Matt Ostlund's the second night. Mark Shoenholtz hosted us the third night, with Tim accompanying us to dinner. Every one of these OG's in their respective driveway by flashlight playing spot the mistakes.
Sept 4. Arrive home. Discover raw AC compressor wire. I'm proud of myself for finding an issue everyone else missed.
Sept 6. Send angry email to Mark with laundry list of grievances. (See full email and replies from Mark and Justin in separate posts below).
Sept 6. Text Randy about QC he promised. None done on his end. Never even called Mark nor spoke to him after we texted on June 22. He's busy with family matters and can talk in about a week.
Sept 6. Jamie calls me on the phone. Feels horrible. Denies any real involvement in the project, all Marks show. Will do everything he can to make it right.
Sept 9. Text to Chris S. AC dead, blowing warm air. Cody Ace spotted that leak in his driveway. See pic of firewall bung leak and green goo.
Sept 10. Text to Randy that he needs to speak with Jamie. Get caught up on current events.
Sept 11. Paste text from Randy. Never involved, distanced himself, yada, yada. Will call me back next weekend (Sept 19/20).
Sept 12. Not attributable to M/M, my AC compressor seizes up and the (old dry) belt snaps. Jamie steps up to try to help me locate a new compressor. No go on pre-owned, but I find the exact one I need at Rock Auto for $327.00.
Sept 23. Still have not heard back from my good friend Randy who's lookin' out for me.
Sept (8-)23. Shawn orders the correct temp sensor $28 (with 16 shipping, in a bubble envelope, lol), needs to order correct sized 22-dollar coupler (2.5" to 3"), Amazon Prime with free shipping. Received oil catch can and now need to sort out the PCV system and plug the big holes in my valve cover. Will order black radiator hoses (as requested multiple times) and some t-bolt clamps. Waiting on new compressor, put it all back together, get AC charged, then get with Jamie on remote viewing tuning issues.
Jamie also wants me to ship him back my factory ECU because he thinks it may be bad. I sent Jamie plenty of video's of the car running like ass, he agrees 100% there is a problem of some sort with the tuning/ECU.
I'll get the car sorted out myself. Still don't understand why Mark never asked for more budget beyond the necessary VE. For a full days labor (at discounted rate of $51/hr) and $400.00 bucks worth of materials (temp sensor, zip ties, heat shrink, coupler, black silicone radiator hoses, t-bolt clamps), totaling a $900.00 dollar change order on a 9-thousand dollar job (not including the VE, shipping, owner provided parts, etc...) M/M could have done this job 100%. Mark set the budget. I just sent money and or delivered it in person. Why no phone call or text? "Shawn we found more ugly shit than we expected, and it cost an extra full days labor and $400 in material to clean it all up. That's including those black radiator hoses you wanted. All stuff we just could not have anticipated." My answer would be, without any question or hesitation "No problems amigo, do it. Fix that shit." That's exactly why I sent the car to Nissan experts and friends of mine on the other side of the country.
What I believe happened is Mark got his feelings hurt at the Convention when I (righteously) told him I did not want to be mad at him and Jamie, but I was disappointed. Take it home and fix it. He said something about it on Pat Klutch's FB wall.
Gee, I wonder what Mark was referring to?Originally Posted by Mark Merliss on FB
Nobody checked on Justin St. Pierres work prior to the Convention, nor prior to the second pick-up. Not Mark, Jamie, nor Randy. I know this because there is no way to miss the missing PCV stuff on the valve cover (my wife spotted them). The missing nuts on the fuse box, the tangled, dangling, melting wires, the unsecured alarm horn and wiring, wires loose enough to touch the exhaust mani.... Justin is a lazy, sloppy, hack, cunt of a mechanic. And nobody else did any QC whatsoever when he was done with his shoddy, incompetent and half-assed work.
Marsh Tuning is not a cohesive company. The three (3) known owners all have issues with the other two, the least of which is zero communication amongst themselves. They are not a team, and in no way, shape, or form are they capable of pulling off a project the size of mine as outlined. I wish one of them would have been friend enough to tell me that in advance.
Mark Merliss did a poor, last-minute, rushed job the first time around and delivered a disappointing, unfinished product. When called on it, he did the bare minimum he could get away with, then threw up his hands and quit. Couldn't handle a 10K build professionally. How sad.
Randy Cresci is still getting back to me.
Jamie Marsh at least apologized for his part in this cluster-fuck. He's upset this happened and is pro-actively trying to help me. The tune on the car is not right, and his continued help is appreciated. Straight up, he needs to cut ties and do his own thing.
Pics, videos, texts and emails to follow.