Well, I was going to defend one part of the build listed in the pile of complaints, but after seeing the pictures I can't do even that.
Unless Marsh Tuning is willing to call Shawn a liar, there is absolutely no other moral response than to get on your knees and beg for forgiveness. If you have an ounce of credibility, honor, ethics, or empathy you will feel terrible about this situation and do what ever is reasonable to get Shawn whole again. As a partner in a business, hiding behind the business name, or your partner, or absolving yourself of guilt by distancing yourself from the bad work in question is cowardly and despicable and serves only to ruin your personal reputation. Unless the main aspects of this dispute are being completely misrepresented by Shawn, it is clear that there were failures on all levels and the owners of the business (Mark and Jamie?) are each 100% responsible and culpable, regardless of who did what, who farmed out what, etc.
It is time to suck it up, and make it right. How we haven't heard a groveling apology and an offer straight off the bat of a 50% refund is appalling. Jamie offering to work on the tune is not even close to making this right. It is one small part in what should be a comprehensive solution.
I guess ethical treatment of customers is too much to ask? As usual, if we were dealing with ethical people in the first place, I guess this wouldn't happen.
I will pile on the business owner train. I also own my own service/install/modification business (IT related), and have run it for 11 years. I never take payment until the job is completed. I never take payment until the customer is happy. I never charge up front for parts. I never take payment if I haven't solved the customer's problem even if I've spent countless hours banging my head against it. No solution? No charge. If I "fix" a problem, take payment, and then the problem reoccurs, I will come back and fix it again, properly, for good; free of charge. Operating otherwise seems completely out of the question because if I were in the customer's shoes I would not expect to pay for work by someone who ultimately can't fix my problem, and leaves me with the same problem I started with.
Yes, this means I can't take on some jobs because they are too big/complicated/whatever for my business plan. I will tell the potential customer that I can't take on the job.
It is my assessment that those very few of you defending the work done, or how Marsh Tuning has handled this situation have no scruples. It is clear you have no moral compass. It seems to have missed you that Jamie Marsh himself seemingly admits this is a total clusterfuck in need of serious attention. Just because you'd have been okay with the result doesn't mean the job was done as requested and paid for. It's called fraud, no matter how you slice it or how poor of quality you yourself are willing to put up with. Since you probably are having a hard time understanding where I am coming from and what it might be like to be able to put yourself in someone else's shoes, please watch this video which might help explain what it is like to fail while possessing a soul.
Shawn summed it up very nicely here:
Originally Posted by
Shawn... you used a lazy, sloppy, unprofessional mechanic. I could have found one of those right here in Louisiana.